Field Crew Services: Mobile Utility Service Application
Real-Time Integration Between Field Service Tasks & Back-Office Information
Our mobile platform for field service crews is among the first of its kind in the water utility industry, providing real-time integration between field service tasks and back-office information. We bring GPS-based, wireless, touch-screen technology into service vehicles for the most efficient performance from your service crews. Our system replaces radio-based or paper-based dispatching of service orders and assets by integrating with existing MapGuide or ArcGIS servers to provide up-to-date engineering map data to service personnel.
- GPS-based, wireless, touch-screen tablet technology
- Moving map display
- Electronic dispatching
- Comprehensive service order information
- Complete integration with meter maintenance procedures
- Photo attachment to customers/orders/locations
- VoiceNote™ order annotations
- Real-time graphical weather
- Back-office monitoring facility
- Integration with existing MapGuide or ArcGIS servers
- Field Processing
What Does It Do?
- Puts service orders in the hands of service crews in real time.
- Problem tickets
- Google Map identifying all of the crew’s service orders.
- Meter maintenance – Re-Read, Swap Out, Pulled, Locked, and Unlocked
- Job Tracking – Time spent on service order(s)
- Take voice notes in the field which are automatically attached to the service order.
- Take photos on site and attach them to the service order.
- View maps with existing ArcGis or MapGuide servers.
- Send a message back to the office or from the office to the field crew.
- Transfer service orders from one crew to another.
- View weather Radar and Forecast for your area.
Intuitive, Practical Design
This application is the result of extensive work with field service crews to determine what they need to optimize their productivity. The mobile platform for field service crews is a leading edge product providing real-time integration between field service tasks and back-office information. We bring GPS-based, wireless, touch-screen technology into service vehicles for the most efficient performance from your service crews.
You will be pleasantly surprised how cost efficient this application is.