Service Orders
Detailed Order & Customer Information In The Field
The workhorse of our field service system is a robust service order scheduling system in the back-office. Once an order is scheduled, the crew has all of the critical information, including scheduled time, priority, and distance-based routing. For those running our MUSA product this information is displayed on tablets in trucks.
Everything a field crew might need to know, including detailed order information, customer information, past customer/location/order history, meter data, or associated documents (faxes, e-mails, or photos), is available in the field with a touch.
Other features include:
- Time on the job tracking
- Composite crew and multi-crew support
- Integration with meter maintenance procedures
- Barcode scanning
- Truck-to-office and Office-to-truck messaging
- Back-office vehicle, crew, and service order monitoring
- Watch the video below to see the Arkansas Data Services solution in action.
Service Order Details
Service order notes and process/transaction details.
Job Tracking
Track field service time.
Composite-crew/Multi-crew support
Allows crews to join others on jobs in the field.
Meter Maintenance
Replace, Re-read, Repair, etc.
Barcode Scanning
Eliminates potential errors in meter selection.
Text Messaging
Back-office and message-based notification of events.
Back-Office Viewer
Shows vehicle movement and details about vehicles and orders.
Back-Office Viewer
Offers read-only access to all of the same information accessible from the field.
