Utility Management System: Service Orders2018-09-13T11:27:39+00:00

Service Orders

Detailed Order & Customer Information In The Field

The workhorse of our field service system is a robust service order scheduling system in the back-office. Once an order is scheduled, the crew has all of the critical information, including scheduled time, priority, and distance-based routing. For those running our MUSA product this information is displayed on tablets in trucks.

Everything a field crew might need to know, including detailed order information, customer information, past customer/location/order history, meter data, or associated documents (faxes, e-mails, or photos), is available in the field with a touch.

Other features include:

  • Time on the job tracking
  • Composite crew and multi-crew support
  • Integration with meter maintenance procedures
  • Barcode scanning
  • Truck-to-office and Office-to-truck messaging
  • Back-office vehicle, crew, and service order monitoring
  • Watch the video below to see the Arkansas Data Services solution in action.

Service Order Details

Service order notes and process/transaction details.

Service Order Details

Job Tracking

Track field service time.

Job Tracking

Composite-crew/Multi-crew support

Allows crews to join others on jobs in the field.

Composite-crew/Multi-crew support

Meter Maintenance

Replace, Re-read, Repair, etc.

Meter Maintenance

Barcode Scanning

Eliminates potential errors in meter selection.

Barcode Scanning

Text Messaging

Back-office and message-based notification of events.

Text Messaging

Back-Office Viewer

Shows vehicle movement and details about vehicles and orders.

Back-Office Viewer

Back-Office Viewer

Offers read-only access to all of the same information accessible from the field.

Service Order Details
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